Refund Policy
Thank you for shopping at Cyclery Studio! We strive to provide quality products and a seamless shopping experience. If you’re not completely satisfied, you may return your item for store credit or an exchange. Please read our refund policy carefully.
Returns
- Returns must be initiated within 7 days of the purchase date.
- Items must be in new, unused condition, with all original tags and labels attached.
Return Process
To initiate a return, follow these steps:
-
Request a Return Authorisation (RA) Number:
Email us at info@cyclerystudio.com.au to obtain your RA number. -
Prepare Your Return:
- Securely pack the item in its original packaging.
- Include your proof of purchase.
- Clearly mark the RA number on the package.
-
Mail Your Return:
Send your item to the following address: Cyclery Studio ATT: Returns RA: [Your RA Number] 152 Oak Rd Kirrawee, NSW 2232 Australia
Note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method for your protection.
Refunds
Once your return is received and inspected, we will process it within 14 days.
- You will receive an email confirmation once the return or exchange is completed.
Exceptions
- Custom Wheels: Custom-built wheels are non-returnable and non-exchangeable.
- Defective or Damaged Products: If your item is defective or damaged, please contact us to arrange a refund or exchange.
Questions
For assistance with returns or questions about this policy, contact us:
Phone: (02) 9545 5404
Email: info@cyclerystudio.com.au