Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@cyclerystudio.com.au to obtain a Return Authorisation (RA) Number. After receiving a RA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Cyclery Studio

ATT: Returns

RA: #####

152 Oak Rd

Kirrawee, New South Wales 2232

Australia

Please note, you will be responsible for all return shipping charges. We strongly recommended that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions 

The following items cannot be returned or exchanged:

• Custom Wheels

For defective or damaged products please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions or issues concerning our return policy, please contact us at:

(02) 9545 5404

info@cyclerystudio.com.au

Shipping & Delivery Policy

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & Delivery options?

In-Store Pickup

In-Store Pickup is available Monday – Friday 9am – 5pm, Saturday 9am-2pm

Shipping Fees

We offer shipping at the following rates:

Flat Rate – $16.50

All times and dates given for delivery of the products are given in good faith but are estimates only.

Do you deliver internationally?

We do not offer international shipping.

How can you contact us about this policy?

If you have any further questions or comments, please contact us at:

(02) 9545 5404

info@cyclerystudio.com.au