Shipping & Delivery Policy
Please review our Shipping & Delivery Policy before purchasing. This policy applies to all orders placed with us.
Shipping & Delivery Options
In-Store Pickup
You can pick up your order in-store during the following hours:
-
- Monday to Friday: 9:30am – 6pm
-
- Saturday and Sunday: Closed
Shipping Fees
We offer FREE Shipping within Australia.
Please note, all delivery times and dates are estimates and provided in good faith.
International Shipping
We do not currently offer international shipping.
Contact Us
For any questions or concerns about this policy, please contact us at:
(02) 9545 5404
info@cyclerystudio.com.au
Return Policy
Thank you for your purchase! If you’re not completely satisfied, you can return your item for store credit or an exchange. Please review our return policy below for details.
Returns
Returns must be postmarked within 7 days of the purchase date. Items must be in new, unused condition with all original tags and labels attached.
Return Process
To start a return, email us at info@cyclerystudio.com.au to request a Return Authorisation (RA) Number. Once you have the RA number, securely pack the item in its original packaging, include proof of purchase, and mail it to:
Cyclery Studio
ATT: Returns
RA: #####
152 Oak Rd
Kirrawee, NSW 2232
Australia
Note: You are responsible for return shipping costs. We recommend using a trackable shipping method.
Refunds
After receiving and inspecting your return, we will process it within 14 days. You’ll receive an email notification once your return or exchange is completed.
Exceptions
Custom wheels cannot be returned or exchanged.
For defective or damaged products, please contact us to arrange a refund or exchange.
Questions
If you have any questions, reach out to us at:
(02) 9545 5404
info@cyclerystudio.com.au